Terms of Sale
Last modified: June 2018
Terms of Sale
These provisions apply to purchases of products on www.ralphlauren.it (the “Website”) for delivery in Italy only (the "Territory").
Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. By purchasing any product using this Website, you agree to be bound by these Terms of Sale.
We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.
The products available on the Website are offered for sale by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CH-660-0313003-0. Our registered office is at 24 Route de la Galaise CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 060.720.034. However, please be aware that Ralph Lauren has partnered with Radial Commerce Limited to specific services to complete your purchases on this Website. Radial Commerce Limited is located at Unit 2, Broadgate, Oldham Broadway Business Park, Chadderton, Oldham OL9 9XA, United Kingdom.
However, please be aware that Ralph Lauren has partnered with Radial Commerce Limited to provide specific services to complete your purchases on this Website.
In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.
Eligibility to purchase product from this Website
You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.
By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.
When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.
By placing an order through this Website, you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.
We will only deliver products to addresses within the Territory. Orders that are placed for delivery to addresses outside the Territory will be automatically rejected during the order process.
Shopping Bag and Wish List
The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.
Your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed.
Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.
Making a purchase
In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.
Once you have submitted your order, we will send an e-mail to the e-mail address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This e-mail does not constitute an acceptance of your order only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.
Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.
The information on this Website does not constitute a binding offer to sell products described on the Website. The contract between us will be concluded when we e-mail you to confirm that the product(s) have been dispatched. The contract for your order will be concluded in Italy, and the language of the contract will be Italian.
Your credit or debit card will be charged when your order is ready for dispatch.
When we e-mail you the confirmation that your product has been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.
Our right to refuse or cancel an order
We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.
We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.
Products on this Website
Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us the Website in order to find the nearest points of sale.
In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible, give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made. We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.
Statutory Warranty for Consumer
If you are a consumer (i.e. a natural person acting for purposes non related to its business, commercial, handicraft or professional activity possibly carried out), in the event of a lack of conformity of the purchased product(s), you shall be entitled - according to articles 128 and following sections of Italian Consumer Code (d.lgs. n. 206/2005) - to have the products brought into conformity free of charge by repair or replacement of the product(s) or, alternatively, to have an appropriate reduction made in the price or the contract cancelled.
A defect of conformity occurs when one of the following situations happens: (i) the product(s) is not suitable for the foreseen use; (ii) it does not comply with the description or does not have the qualities promised by the seller; (iii) it does not present the qualities and features that a similar product of the same type would normally have; (iv) it is not suitable for the particular use of the consumer if the seller has been previously informed of it by the consumer herself at the moment of the purchase.
In the event of a lack of conformity, you may request, at your sole discretion, the repair or replacement of the product(s), unless the requested remedy is objectively impossible or excessively expensive if compared to the other option, according to art. 130(4) of the Italian Consumer Code. In particular, a remedy may be considered excessively expensive if it imposes unreasonable expenses if compared to the other, taking into account: (i) the value that the good would have if it did not have the defect of conformity; (ii) the extent of the defect of conformity; (iii) the possibility that the alternative remedy can be performed without considerable inconvenience for the consumer.
The repairs and replacements will have to be completed within a reasonable time of your request, and without causing significant inconvenience to you, taking into account the nature of the product(s) and the purpose for which you have purchased the good.
Alternatively, you may request, at your sole discretion, to have a reduction made in the price or the contract canceled, in case one of the following situations happens: (i) the repair or replacement are impossible or excessively expensive; (ii) the product(s) has not been repaired or replaced within a reasonable time; (iii) the replacement or repair previously carried out have caused significant inconvenience to you. A minor defect of conformity, for which it was not possible, or it was excessively expensive, to perform the repair or replacement remedies, does not give entitlement to have the contract canceled.
The right to the statutory warranty will have to be exercised exclusively within a period of two (2) years from the product delivery, provided that the request for repair or replacement of the defective product(s) is sent within two (2) months from the discovery of such defect. To this end, we recommend you to keep purchase and delivery receipts of the product(s), which you will have to attach to the repair or replacement request. In the lack of delivery receipt of the product(s) or of any other documentation capable of proving the delivery of the product(s), the above two (2) years period will be calculated starting from the date of purchase of the product(s).
In order to exercise your rights, according to the above paragraphs, you will have to contact Customer Assistance or fill in the online assistance form.
An operator will answer you and try to immediately resolve your problem. In case that is not feasible, the operator will give you every necessary information on how to proceed in order to obtain the repair or replacement of the defective product(s) or, alternatively, an appropriate reduction made in the price or the contract canceled.
You will not be entitled to repair, replacement, price reduction or contract cancellation for product(s) or parts of products considered as defective if, unless otherwise established and in accordance to applicable law:
- the product(s) has been repaired or altered by subjects different from us or from any other authorized person; and/or - the defect of conformity of the product(s) occurred beyond the two (2) years period from the delivery of the product(s) and/or the repair or replacement request, performed in accordance with the above paragraphs, was sent after two (2) months from discovery of the defect; and/or - the defects have been caused (wholly or partly) by misuse, improper use or storage or maintenance or installation performed by subjects different from us or from any other authorized person - or failure to observe any instructions or other directions issued or made available by us in connection with the delivered product(s).
RL Custom Shop
Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.
Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation.
You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a customisation identical or similar to yours is used or designed by any person.
All prices shown on this Website are in euros and are inclusive of VAT at the applicable rate. All prices are applicable to purchases made in the Territory only. If your chosen payment method is not denominated in euros, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.
Delivery charges are calculated in accordance with the Delivery Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.
From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable Promotional Code on the Payment page or the Review Your Order page. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised Promotional Code is used. A Promotional Code cannot be applied retrospectively to orders that have already been placed.
If an error is discovered in the price of any product you have ordered prior to our dispatching it to you, we will: (i) where the correct price is lower, refund you the difference or reduce the balance of the price payable to us; or, (ii) where the correct price is higher, contact you and offer you the option to either confirm your order at the correct price or cancel your order. We do not have an obligation to provide any product to you at a lower price where we have made a pricing error and we notify you of the error before we have dispatched your order.
Website Price Guarantee
If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on product purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Please Privacy Notice. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.
We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Order Tracking and Delivery
Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Delivery Policy. Stated delivery times are estimates only, and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.
Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Returns Policy
We do not offer exchanges for product. If you wish to purchase a new item, please place a new order through RalphLauren.it or through our Customer Assistance.
Additional Provisions relating to Cancellations and Returns
Please note that following products cannot be returned (unless they are faulty):
•bespoke customised goods (including those ordered using the RL Custom Shop service);
•perfume if the sealed packaging has been opened.
•swimwear and underwear where the hygiene strip has been removed (Please note in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip.)
We may refuse returns where products soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.
We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
Product purchased via the Website may only be returned in the manner outlined above and cannot be returned to a Ralph Lauren store or any other point of sale. Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.
If you have any questions, comments or complaints about the goods you have ordered, please contact us at:
Ralph Lauren Europe Sàrl Attention: Customer Assistance 24 Route de la Galaise 1228 Plan-les-Ouates Switzerland Phone: +39 02 69 43 07 75
If you would prefer to send us an e-mail, you can do so by clicking here
You may also submit any complaint about the product ordered through the European Commission platform for Online Dispute Resolution accessible through the following internet address: http://ec.europa.eu/odr.
Limitation of Liability
Please note that nothing in these Terms of Sale affects your statutory rights as a consumer.
Neither Ralph Lauren nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms of Sale in connection with your purchase of any product through the Website. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, force majeure.
Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.
Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of goods via the Website and supersede all prior communications between you and us.
Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.
Governing Law and Jurisdiction
Thank you for shopping at www.RalphLauren.it